Our datas

Name	Naturtrend Impex
City	Szeged
Street	Hősök tere 5.
Country	Hungary
Zip code	H-6771
Mobil phone	07851434698 (between 7 - 15; GMT+2)
E-mail	info(at)naturtrend.com (do not forget to change the (at) to @)
Our international tax number	HU14926471

We are registered by the “Csongrád Megyei Biróság” under Nr: Cg.06-09-014546 Contractual language: Hungarian

Hosting service

Name	3 in 1 Hosting Bt.
Site	2310 Szigetszentmiklós, Forrás u. 12. III/11
Adress	2310 Szigetszentmiklós, Szivárvány u. 1. fszt. 1.
VAT number (international)	HU22206118
Registred number	13-06-055290
Web page	https://megacp.com/
Contact	https://megacp.com/contactinfo.php

Price, packaging, shipping, 

All price include the VAT (Value Added Taxes) but not include packaging price and the shipping fee.

According to the UK Government’s Customs Duty and Import VAT Accordance for international posting:

In case you are a private individual (purchase non commercial):

-if the total net value of the goods is over GBP 135: you have to pay the net price for us, and
  all the other fees (VAT etc.) for the HMRC (usually you need to pay this amount to the courier)
-if the total net value of the goods is under GBP 135: you need to pay the price which includes
  VAT (in this case it is the seller (us) who pays the VAT to the HMRC) to us. All the other fees
  the customer has to pay to the courier or to the HMRC.

You can find some more details about the customs clearance charges here.

You can reach the help center of the courier on the following site.

In case of commercial purchase:

-please give us your VAT and/or tax number
-in every case you pay for us the net price and all the other fees (VAT etc.) for the HMRC.

 Please keep in mind that on our website and webshop all the prices includes VAT.

Order process:

• put the product in the cart
• register in the webshop or continue the shopping without registration.
• the shipping and the billing adress can be different.
• choose the type of payment.
• read and accept the Condition of Purchase
• accept than the purchase entail a payment obligation
• accept the purchase-confirmation.
• Our webshop will send a confirmation e-mail from your offer, but it’s not a contract yet.
• We will confirm your offer in 2 days on e-mail. That’s the beginning of the contract.
• We send you an e-mail on the day of shipping with the reference number for the tracking.

Order and contracting informations

According to a Contract of Distance we inform you:

• The purchasing is possible with or without registration.

• You sign your purchase intent for us with pressing button: „Submit order” .
• With the confirmation of our collegue the contract is concluded.
• This contract is a Contract of Distance.
• We send the ordered product by parcel post on the charge of customer. There is the list of the parcel posts.
• The client can cancel her purchase for 14 days without any justification. (for details see below)
• The client can modify the order’s datas before ending purchase.
• After finishing purchase the webshop can’t modify the datas. Our collegues can do it, if you write it for them.

Order’s processing

The order’s processing is every workday from 8 to 16. It’s possible to send an order after this time, but it will be processed next day. We confirm your order in 2 days maximum. General deadline is 2 days from the order if the product ordered is in stock. In case of bespoken products (for exemple: bespoke bamboo blinds) the production term is 2 weeks in generaly. We inform you about the term exact in our confirmation letter. The products seen on the picture and the real product can be different a little bit. We don’t take responsibility for the changements of our supplier’s products. We preserv the rights to refuse the order after the confirmation in whole or in part. A partial performance is only done after a consultation with the client. In case of miscarry from our mistake the price of product will be referred back.

Invoicing

We send you an electronic invoice on e-mail. If we don’t make an electronic invoice, but a printed invoice, we put it in the packet.

If we need to make a new invoice, because the buyer gave one or more wrong informations, we will ask 10 GBP to make the new invoice. 

If we need to transfer back a part or the whole amount of the total price of the order, for a reason or problem what not we caused

(for example: the customer tell us, he/she want a net invoice and give us his/her tax number after he/she made the payment), 
we will ask 10 GBP for the transfer. 

It does not apply to the situation, when the buyer want to cancell the whole purchase!

Types of payment

• advance payment to our English bank account (preferred way)

Carrying conditions and costs

Carrying cost to the UK:

• For all the products: 10 £

The packaging fee is 3-GBP, above 18-GBP Naturtrend Kft. gives you discount from the fee, so the packaging is free.

If in the order there is carved wood moulding slat, we need to double the shipping fee, because the raised delivery prices of longer packages. If you ask us to cut the lathes into 2 
pieces and the longest part is maximum 190 cm long, we can disregard from the higher shipping fee. Please notice, you have to ask us to cut the lathes, we will not 
bother you with this. 

Due the raising shipping fees and the extra cost what caused the longness of the mouldings, the shipping fee of the moulding lathes is 18 GBP.
If we can cut the lathes into 2 pieces and the longest one is not longer than 190 cm, we can send it to you for the normal shipping fee. 
We can cut the slats only for your request, therefore please take contact with us, if you choose this way. 

Usually we ask 12 GBP for packaging of the lathes, but if the total price of the lathes is more than 40 GBP, we take over this fee.  

If you order an oblique shape blind the shipping fees can be raised and we will give to you a unique price for the shipping in this case. 

Contracted courriers

FedEx, GLS, DPD, UPS

Important carrying informations: delivery time, damage of package

The delivery of packages is on workdays from 8:00 to 17:00 in generaly. If you can’t be at home this time, it’s recommmended to give an work adress. The courier try to deliver the package 2 times in generaly. After that they returne it. We can re-send it at your own expense.We don’t take responsibility for the delay of courier.If the package get lost, and you can’t receive it in 3 weeks, we will send an other product with the same propertys, or we can repay your money.Please inspect the packet, and in case of damage ask a report, and take some photos on it. If the damage is too high, please don’t take it.The couriers have an insurance for damage and losing. But they pay if it can be provable, that it’s their fault. That’s why we take photos before and after the packaging. If you try the product damaged in the package, than take us a photo in the state half-packaged from different ways, and send them for us..It’s a frequent problem, than the clients open the package with a box cutter, and they cut the cord of the bamboo blind too. It’s not our fault. Please open the package with carefully.Mildew: The packages can be moldy in winter, when they are put to the hot store and after to a cold car. To prevent it, please open the package in 24 hours after take it.

Right of withdrawal from the contract

You have the right to withdraw from this contract within fourteen (14) days without stating reasons.The withdrawal period is fourteen (14) days from the receiving date.To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or email) and you must send back the product.In case of withdraw the post cost is the only charge for you, but we can call for the price of damages from misuse.You can’t exercise your right of withdrawal for bespoken products (bamboo blinds and bamboo wallcovers). We send you a sample before order if you want, then you can decide if you woul dlike to order i tor not.If you buy a full roll (of bamboo or rattan material), than you can exercise your right of withdrawal If you buy a part of the roll, it’s an impairment for 10 %. We will repay the price reduced with 10 %.It’s not necessary to resend us the product in the original packaging, but it’s recomended to package it safety, because the damage by reason of package is your charge. We recomend to take a photo before delivery, than the damages issu from delivery can be proved.Exercise of the right of withdrawal – in practiseIf you want to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or email) and you must send back the product. You can exercise your right of withdrawal also if you didn’t receive the package or if we didn’t confirm your order.If you send it by post, we are looking the posting date. It’s recomended to post it by registred post.You can re-send the product ordered by parcel-post or by post. That’s important, that’s You who will have to bear the direct cost of returning the goods.. We don’t take over a collect on delivery package.Pay attention to an intended use, because you must to pay the damages from misuse.We take a video from the opening of the package. If all is ready, we repay the price for your bank account in 14 days from receiving the package.You can fil our form, but it’s not obligatory. Form for withdrawal. If you don’t fill our form, you must to giveus these datas: your name, date of purchase, name (number) of product mentioned, bank account, name of bank account owner.

Regulation of withdrawal

Article 6Right of withdrawal1. For any distance contract the consumer shall have a period of at least seven working days in which to withdraw from the contract without penalty and without giving any reason. The only charge that may be made to the consumer because of the exercise of his right of withdrawal is the direct cost of returning the goods.The period for exercise of this right shall begin:- in the case of goods, from the day of receipt by the consumer where the obligations laid down in Article 5 have been fulfilled,- in the case of services, from the day of conclusion of the contract or from the day on which the obligations laid down in Article 5 were fulfilled if they are fulfilled after conclusion of the contract, provided that this period does not exceed the three-month period referred to in the following subparagraph.If the supplier has failed to fulfil the obligations laid down in Article 5, the period shall be three months. The period shall begin:- in the case of goods, from the day of receipt by the consumer,- in the case of services, from the day of conclusion of the contract.If the information referred to in Article 5 is supplied within this three-month period, the seven working day period referred to in the first subparagraph shall begin as from that moment.2. Where the right of withdrawal has been exercised by the consumer pursuant to this Article, the supplier shall be obliged to reimburse the sums paid by the consumer free of charge. The only charge that may be made to the consumer because of the exercise of his right of withdrawal is the direct cost of returning the goods. Such reimbursement must be carried out as soon as possible and in any case within 30 days.3. Unless the parties have agreed otherwise, the consumer may not exercise the right of withdrawal provided for in paragraph 1 in respect of contracts:- for the provision of services if performance has begun, with the consumer's agreement, before the end of the seven working day period referred to in paragraph 1,- for the supply of goods or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by the supplier,- for the supply of goods made to the consumer's specifications or clearly personalized or which, by reason of their nature, cannot be returned or are liable to deteriorate or expire rapidly,- for the supply of audio or video recordings or computer software which were unsealed by the consumer,- for the supply of newspapers, periodicals and magazines,- for gaming and lottery services.4. The Member States shall make provision in their legislation to ensure that:- if the price of goods or services is fully or partly covered by credit granted by the supplier, or- if that price is fully or partly covered by credit granted to the consumer by a third party on the basis of an agreement between the third party and the supplier,the credit agreement shall be cancelled, without any penalty, if the consumer exercises his right to withdraw from the contract in accordance with paragraph 1.Member States shall determine the detailed rules for cancellation of the credit agreement.

Guaranty and warranty

Our products don’t have guaranty general, like it’s not an electronic machine with transistor and others components. It’s just a moulding or an other material for decoration.But all the same you are any problem with the quality of our product, look what need you do with it.

Do I save the invoice?

No we save it well. You must only give us your datas and the name of the product with problem.

Basic concepts (guaranty)

Person obliged: supplierEntitled: customerDefective execution: the product or the service doesn’t completet with the contract or the legislation.Not a defective execution: If the customer knew the problem at the moment of the order (exemple: product on 2st class) Presumption of defective execution: in 6 month the prouve of the proof must do the supplier. Warranty in respect of latent defects: In the law of the sale of property (both real estate and personal property or chattels) a latent defect is a fault in the property that could not have been discovered by a reasonably thorough inspection before the sale. It’s 2 years.Product warranties: a usually written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts. The product is defected if it doesn’t require quality standards. It’s not apply to the breakdown in normal using. It’s 2 years.Possibilitys in case of liability: a usually written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts.When is a product defected? The product is defected if it doesn’t require quality standards. It’s not apply to the breakdown in normal using.When does the supplier free from obligatory of product warranty?

• if he proove than he didn’t do the product or didn’t market it for business
• the default didn’t be recognizable int he moment of production.
• the default is for a law

When and who does to prove the default? In the first 6 month that’s the supplier. He is exempt if he can prove than the default is issue after the execution.How long before does the customer inform the supplier? In 2 month maximum. Complaint: Maybe it’s not a complaint for the product (for example: delay of package)Warranty: an assurance of the quality of or of the length of use to be expected from a product offered for sale often with a promise of reimbursement. Just for the products defined in the Act, and over 10.000-Ft (more in 151/2003. (IX. 22.))

Procession of complaint handling

Contact-us on phone or in letter.

• Give us your datas and the datas of purchasing.
• Sign the problem.
• Send us a photo if it’s possible (not obligatory)
• We are respond in 48 hours.
• Send us an e-mail here, or our adress is down the page.

If you didn’t find the solution with us, you are possibility to turn to a conciliation panel Fgytv. 29 . § (11. If you initiate it, it’s obligatory for our society.Datas for this procedure:Adress: 6721 Szeged, Párizsi krt. 8-12. 
Contact person: Jerney Zoltán Phone: +36-62/554-250/118 
Fax: +36-62/426-149 
E-mail: bekelteto.testulet@csmkik.hu
http://www.bekeltetes-csongrad.huOther possibilites to arrangement: 524/2013/EU/14. online-forum: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN

You can turn to the district offices too http://jarasinfo.gov.hu/.

GDPR

Data controller

Types and the processing area of the personal data?

Name, adress of individuals	Necessary for invoicing
Bank account	During the transfer we know it
Name, e-mail and phone number of client (individual) or of contact person (society)	Need for contract and for contact
Name, phone number and adress of purchaser	Need for delivery
Quantity, quality, price and dimensions of product	Need for complete our obligations contractuals
E-mail adress	Need for contact
IP adress	Privacy for statistics

Legal base of Privacy

What kind of processes we DON’T do

Principe of Privacy

Cookies

Facebook

Data transmission and data processing

Name	Adress	Activity	Types of data
		Accounting	Name, adress
3 in 1 Hosting Bt.	2310 Szigetszentmiklós, Szivárvány u. 1. fszt. 1	Hosting service	All of online datas
Express One Kft	1239 Budapest Európa u. 12 / L1 épület	Shipment	Name and phone number of contact person, delivery adress
Magyar Posta Zrt	1138 Budapest Dunavirág u. 2-6	Shipment	Name and phone number of contact person, delivery adress
GLS Hungary Kft	2351 Alsónémedi GLS Európaút 2.	Shipment	Name and phone number of contact person, delivery adress
Fedex Hungary	2220 Vecsés Lőrinci út 59. C ép. 5	Shipment	Name and phone number of contact person, delivery adress
Csomagküldő.hu kft	1031 Budapest Vízimolnár u. 10 6/54	Shipment	Name and phone number of contact person, delivery adress
DPD Hungária Kft	1158 Budapest Késmárk u 14/b épület	Shipment	Name and phone number of contact person, delivery adress
UPS Magyarország Kft.	Lőrinci utca 154. Airport City Logistic Park, G épület 2220 Vecsés	Shipment	Name and phone number of contact person, delivery adress
KBOSS.hu Kft	1031 Budapest Záhony u. 7.	Online invoices	Billing name and adress
Tifer Bt	6900 Makó Maros u. 5	Accounting	Billing name and adress
Data processing voluntary, for marketing purposes
Google Ireland Limited	Gordon Hause, Barrow Str. Dublin 4. Ireland	Online marketing	Customer preferencies, IP adress
Facebook Ireland Ltd.	4 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland	Online marketing	Customer preferencies, IP adress

Data security

Legal remedy