Last updated: September 26, 2022
If you wish to be a customer or an active user of our online store, please read our General Terms and Conditions carefully and only use our services if you agree with all their points and consider them binding on you.
We would like to inform you that any purchase involves a payment obligation. This document will not be filed, it will be concluded only in electronic form, and it does not refer to a code of conduct. If you have any questions about the operation of the online store, the ordering and delivery process, we are available at the contact details provided!
The prices of the offered products
The prices displayed for the products include the statutory VAT, but do not include the home delivery fee.
- Place the selected product(s) in the virtual cart.
- You can enter different billing and shipping addresses.
- Select the method of delivery and receipt of the product, as well as the payment method.
- Read and, if you want to make a purchase, accept the General Terms and Conditions, acknowledging that the purchase entails a payment obligation.
- Confirm your purchase by pressing the "confirm purchase" button.
- You will receive a confirmation email about your order, and this confirmation will also appear on the screen. This confirmation does not constitute a contract. It means that the system is functional and your order has been accepted.
- Our colleague will confirm the received request in writing within two working days and the contract will be established through this confirmation.
On the day the package is sent, we will send you further information by e-mail, which includes the package number suitable for tracking the package.
Order and contract information
Pursuant to the regulation on distance contracts, we inform you that:
- By placing an order (pressing the order button), you indicate your purchase request to us.
- When your order is confirmed by our colleague, a contract is concluded between the vendor and the customer.
- The contract to be concluded is not considered a written contract (it is considered a contract concluded between persons at a distance).
- Delivery is carried out by courier services contracted with us. The list of delivery companies and the delivery fees are available here in detail.
- The customer can cancel the purchase without giving a reason for the period specified by law (14 days) (you can read more about the process here).
- Before finalizing the order, the customer has the option to correct a data entry error either by changing the contents of the basket or by modifying the customer data.
- After finalizing the order request, the online store is technically unable to correct data entry errors. If you notice that, for example, you have ordered the wrong quantity or entered the wrong billing address, please notify us by e-mail as soon as possible and we will correct the error, so we will confirm your order with the correct data requested.
- ATTENTION: Companies may not withdraw from the contract.
- In the case of delivery to Hungary, the language of the contract is Hungarian.
Orders are processed on working days between 8 a.m. and 4 p.m. It is also possible to place an order outside of the specified times. If it happens after the end of working hours, it will be processed the following day. Our customer service will confirm your order by email within 2 working days at the latest or if the ordered products may not be available after all. The general delivery deadline is within 2 working days from the confirmation, if it is not a custom product. In the case of custom production (e.g.: custom-sized bamboo blinds or ornaments), this time is typically a maximum of 2 weeks. In this case the expected exact production time will be communicated within 2 working days after sending the confirmation email. The images displayed on the product data sheet may differ slightly from the real product, in some cases these images are shown as illustrations. Our company is not responsible for any changes to the technical specifications of some products, if this happens due to reasons beyond our company’s or our supplier's control. We reserve the right to reject orders that have already been confirmed, in whole or in part. Partial fulfillment of a contract can only take place after consultation with the customer! If the purchase fails in whole or in part as mentioned above and you have already transferred the purchase price of the product in advance, we will of course return the purchase price of the undelivered products to you.
Final amount and invoicing
The final amount to be paid includes all costs based on the summary of the order and the confirmation letter. We issue an electronic invoice for the purchase, which we send to you by email. If we do not issue an electronic invoice for other reasons, the paper-based invoice is included in the package.
If a new invoice has to be issued due to the customer's fault, because they entered some of their information incorrectly, then the issuance fee for the new invoice is 10 EUR.
If part of the amount paid or the entire amount must be refunded due to the customer's fault, then we will charge a return fee of 10 EUR. Of course, the exception to this is the complete withdrawal from the purchase!
- Cash on delivery (paid to the courier in cash)
- Bank transfer (payment in advance)
- Credit card payment (credit card payment is not possible in person)
Delivery fees and conditions
Our company handles the delivery of packages with subcontracted courier services, the cost of delivery will be indicated during the ordering process.
Packaging fee: 5 EUR / package. If the total value of the product or products included in the order reaches 20 EUR, then the packaging fee will not be charged. Additional shipping costs may apply when purchasing a product longer than 190 cm.
Our company may deviate from the above stated shipping fees, for example, shipping is free if you buy a whole roll. If additional costs arise due to the size of the package or the difficult accessibility of the delivery address, our salesperson will always notify you before finalizing the contract.
Among the courier services contracted with our company, we choose the one that delivers at the most favorable price for the size and scope of the package. If you specifically insist on a delivery company, please contact us in advance and we will consider your request if possible (this may result in a higher price than the advertised delivery price, but we will provide you with accurate feedback).
Courier companies contracted with our company
Fedex, Expressone, GLS, Csomagkuldo.hu (Packeta), UPS, TNT
Important shipping information and times, package damage
Packages are delivered only on working days, typically between 8 a.m. and 5 p.m. If you are not at home during this time period, it is advisable to enter a delivery address where you can be reached, e.g. enter a work address. The courier service typically makes two delivery attempts. We will charge the shipping cost of packages not received by the customer! We are only able to resend a package, if the package's value has been transferred in advance! Courier services within Hungary typically deliver the package on the next working day, but unfortunately there are periods when this may take longer.
Our company does not assume financial responsibility for direct or indirect financial damage resulting from delayed delivery by courier services, if it can be proven that the package(s) were delivered to the courier service at the time agreed by us.
If the courier service cannot find your package and cannot deliver it for a period of 3 weeks, we will declare it lost and resend the package if you still need it. If not, presuming you transferred in advance, we will return your money in full.
Upon delivery, please inspect the package before the courier and ask for a report if there is any damage to the package. If the damage to the packaging is significant, do not accept the package. If the damage is minor, file a report and take a photo of it.
Courier services have insurance for damages and loss of packages. However, in case of a possible damage to the package, the transport companies are only willing to pay if it can be proven that the package was damaged during transport. Our company takes pictures of each product/package before and after packaging. If you do not notice any damage to your package when you receive it, but it turns out during unpacking that the product is damaged, then take a few pictures of it in this half-unpacked state from different directions and send these photos to us so that we can proceed with your insurance claim.
Damages can also happen during unpacking. A typical mistake is to open the package with a sharp wallpaper cutter and cut the product by accident (e.g. the threads of bamboo blinds). Neither we nor the courier service is responsible for such damages. Please open the package with care.
Mold formation: During the winter, when the packages are moved from the cold car to a warmer room or apartment, condensation can form under the packaging material. To prevent this, please open the package within 24 hours after receiving it.
Right of withdrawal
Pursuant to the regulation of the 45/2014. (II. 26.) Government Decree on contracts concluded between absentees, the consumer may withdraw from the contract or return the ordered product within 14 days of receiving the ordered product without giving reasons. Only in the absence of this information, would the consumer be entitled to exercise his right of withdrawal until three months have passed.
In the case of exercising the right of withdrawal, the consumer will not be charged any costs other than the cost of returning the product, however, in justified cases, the company may demand possible financial damage resulting from the improper use of the product.
The consumer is not entitled to the right of withdrawal in the case of the purchase of custom-made bamboo shading blinds, as well as rolled bamboo and rattan products cut to length. For these products, our company sends a preliminary sample of the product completely free of charge, so you can decide whether you want to purchase these products or not.
In the case of rolled products, the customer has the right to withdraw if they buy a complete roll. When buying a piece of a roll cut in width, the material suffers a 10% loss in value. In such cases, we will refund the customer calculating this value loss.
If you ordered the product online, but received it at our physical store in person, you still have the same right of withdrawal as if the product had been delivered to you by a courier service.
It’s not necessary to return the product to us in its original packaging, but it is necessary that the packaging adequately protects the product, as you will be responsible for any damages caused during the return shipment. We recommend taking a picture of the package before returning it, so that you can assert your claim for compensation with the shipping company in the event of possible damages resulting from transportation.
Procedure for exercising the right of withdrawal
If you wish to exercise your right of withdrawal, you can do so in writing at one of our contact details (e-mail or postal mail). You can also cancel the purchase this way if you have not yet received the product or we have not yet confirmed your purchase.
In the case of notification by a physical letter, we take into account the date of dispatch, so it is absolutely recommended that you submit your notification as registered mail in order to verify the date of dispatch.
Return the ordered product to our company address by mail or courier service. It is important that the costs incurred with returning the product are covered by the customer. Our company is unable to accept packages sent by post with cash on delivery. Pay particular attention to the intended use of the product, as the customer is responsible for compensation for damages resulting from improper use!
After the package arrives at our company, the opening of the package and the examination of the returned product are recorded with a video camera. This is necessary to avoid possible misunderstandings that may arise later (e.g. the returned product was damaged or incomplete). Within 14 days after the return of the product, we will refund the purchase price of the product and the cost of delivery of the product to the bank account number provided by the customer.
In order to exercise your right of withdrawal you must provide us with the following information: Your name, date of purchase, purchased product(s) for which you wish to exercise your right of withdrawal. We also need bank account details to which we can return your money, as well as the name of the bank account’s owner.
The warranty status of the products sold in our online store
The products sold in our online store do not fall into the categories for which the law requires a warranty, so our company does not offer warranty for them. This does not mean that you do not have legal options regarding the quality of the product as we give a 2-year guarantee required by EU law.
Of course, despite our best intentions and knowledge, product or accessory problems may occur. What to do in this case?
Do you need the invoice or warranty card to assert your warranty rights?
Since we provide a named invoice with each product and take a photo of each product before packaging, neither an invoice nor a warranty card is needed to assert your rights. All you have to do is tell us your details and what you bought.
Basic concepts in the area of warranty / guarantee
Defective performance: If the service does not meet the quality requirements established in the contract or legislation at the time of performance.
The obligor does not perform defectively: If the eligible person recognized the error at the time of the conclusion of the contract, or should have known the error at the time of the conclusion of the contract (for example, in the case of the purchase of a 2nd-class product with a reduced value).
Presumption of defective performance: It must be assumed that the defect recognized by the consumer within six months of the performance already existed at the time of performance, unless this presumption is incompatible with the nature or character of the defect. In practice, all of this means that in the event of an error recognized within six months, the burden of proof rests with the company.
Warranty that goods are of a specified quality: The vendor of the product is responsible for the product's defect (more precisely: for additional defects that may occur due to a defect already present in the product at the time of purchase). In any case, this is valid for 2 years, regardless of whether the vendor was aware of the original error or not.
Product warranty: In the event of a product defect, the consumer may ask the manufacturer to correct the product defect or, if this is not possible, to replace the product.
What is the customer entitled to in the event of a warranty problem? You can demand from the manufacturer to correct the defect in the product, or - if the correction is not possible within a suitable period of time, without harming the interests of the consumer - to replace the product. Based on a mutual agreement, they can agree on a price refund or cancellation.
When is the product defective? The product is defective if it does not meet the quality requirements established by the manufacturer and in force at the time the product is placed on the market, or if it does not have the properties specified by the manufacturer in the product description.
When is the manufacturer released from the product warranty obligation?
- if they prove that they did not manufacture or distribute the product as part of their business activity or independent occupation;
- if at the time the product was placed on the market, the defect was not recognizable according to the state of science and technology;
- if the product's defect was caused by the application of legislation or mandatory official regulations.
Who has to prove that the product is defective? During the entire warranty period and the first 6 months of the warranty period, the obligee (the vendor) bears the burden of proof, i.e. he is only released from liability if he proves that the cause of the defect arose after usage.
How long does the customer have to contact the manufacturer after discovering the defect? The customer is obliged to notify the manufacturer of the defect without delay. An error communicated within two months of the discovery of the error must be considered as communication without delay. The consumer is responsible for damage resulting from the delay in communication.
Complaint: It does not necessarily refer to the quality of the product (for example, if the package is received late).
Warranty (also known as guarantee): Malfunction occurring when the product is used as intended. It applies only to products belonging to a group defined by law (durable consumer goods) above value of HUF 10,000. (details can be found in Government Decree 151/2003 (IX. 22))
Complaint handling process
If you have a complaint, there are several options for resolving it. It is most expedient and fastest if you contact us with your complaint in the first instance. How to find us?
- Please let us know in writing under what name, when and what you bought.
- Tell us what the problem is.
- If possible, send a digital photo of the problem (not a requirement).
- We will get back to you within 48 hours.
You can send us an electronic letter by clicking here, on the webshop interface, or by writing to our e-mail address, which can be found in our contact information.
If you feel that the dispute resolution directly with us did not lead to a result, pursuant to Consumer protection 29. paragraph (11), you have the right to seek justice in a conciliation body procedure. If you initiate a conciliation board procedure, participation in it is binding for the company. Conciliation board at the company's registered office:
Address: 6721, Hungary, Szeged, Párizsi krt. 8-12.
Chamber contact: Zoltán Jerney
Another dispute resolution option based on Article 14 of Regulation 524/2013/EU is the online dispute resolution forum maintained by the European Union. The Union Dispute Resolution or ODR is available at this link.
If none of the above dispute resolutions lead to a result, you can contact the regionally competent district offices. Their contact information can be found here: http://jarasinfo.gov.hu/.